Frequently Asked Questions: Emme Smart Case + App

The Emme Smart Case works with rectangular-shaped pill packs that are either combination pills or progestin-only, excluding gel pills and "extended-cycle" pill packs. The combination packs are dispensed in 21-day, 24-day, and 26-day active pill packs combinations. If you use a progestin-only pack, the Emme Smart Case is compatible with a 24-day active and 4-day placebo pack or a 28-day active pack.

Our maximum dimensions that works with the case are 2.6"x 4.2".

Still unsure if your birth control pill pack will fit into the case? Take our case compatibility quiz!

You can also email us at support@emme.com.

Our Emme case will blink different colors to indicate different needs or actions. Please find the list of the colors below to see what your case is communicating.

• Red pulse: Smart case is charging
• Solid white: Smart case has completed charging
• White blink: Case and app are connected, and the case was opened or closed
• Red blink: Case and app are disconnected -- if you see this light, open the app with the case nearby to reconnect
• Three purple blinks: App recorded that you took a pill
• Blue blink: Reset button was pressed
• Three blue blinks: Board reset is complete

To pair the Smart Case and your phone, you will need to enable Bluetooth on both your smart phone and the Emme settings. Please set the Bluetooth settings as follows:

For iPhone:

• Enter your iPhone settings and locate the Emme app towards the bottom of the menu.
• Then go to the Emme app settings and make sure Bluetooth is enabled on this menu so it looks like the example below.

For Android:

• Enter your phone settings and locate the Emme app towards the bottom of the menu.
• Then go to the Emme app settings and make sure Bluetooth is enabled on this menu as well.

For more help with troubleshooting, go to the App homepage and press “Disconnected.” The app will then walk you through a series of steps to reconnect your smart case.

We are always striving to make the Emme Pill and Health Tracker app work better for you! With every improvement and every update, Emme is keeping you on track with your birth control pill.

With that, we wanted to showcase an easy guide for iOS 14+ that will help optimize the Smart Case + App connection.

For iOS 14+ users, enabling precise location is key, please follow these steps:

In the profile tab of the Emme app, click on Open location sharing settings

Then click on Location, make sure Always is selected and Precise Location is turned on.

We are always striving to make the Emme Pill and Health Tracker app work better for you! With every improvement and every update, Emme is keeping you on track with your birth control pill.

With that, we wanted to showcase an easy guide for LG phone users that will help optimize the Smart Case + App connection.

For LG phones, it's important to enable Bluetooth tethering. Here's how to do that:

Browse your phone settings and look for Bluetooth, then make sure Enable Bluetooth tethering is turned on.

What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every two weeks without any interest.

How do I use Afterpay?
Shop Emme as you usually would and add items to your cart and checkout as usual. At the checkout, choose Afterpay as your payment method.

First-time customers will need to register with Afterpay and provide payment details. As usual, returning customers log in to make their purchase.

It’s that easy!

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Is the Emme Smart Case eligible for FSA or HSA?

Yes! The Emme Smart Case cost is covered by your Flexible Spending Account (FSA) or Health Savings Accounts (HSA).

You have a couple of options!

You can purchase an Emme Smart Case directly from our website using your FSA / HSA debit/credit card or you can use any of our other webstore payment methods to purchase a smart case. Simply make your online purchase and then submit your receipt to your FSA / HSA administrator for reimbursement. Don’t forget to print or save your receipt!

In addition to ground shipping, Emme offers expedited shipping (1-3 Day) at an additional cost. Shipping to Alaska and Hawaii addresses is available for a surcharge. To determine the charge for a specific region, please see below:

• Standard ground (DHL expedited): $7.95
• 1-3 Day Shipping (DHL Expedited Max): $14.95
• For both options, +$5 for AK and HI

Emme, Inc. offers free ground shipping on orders within the contiguous United States. Orders are shipped Monday through Friday from our distribution center in California. Your order must be placed by 11:30 am PST to be processed for shipment the same business day. Orders placed after 11:30 am will be processed for shipment on the next business day. Saturday, Sunday, and Holidays are not considered business days.

Once your order has shipped, you will receive an email with the tracking number. The shipping time depends on what type of shipping you selected, as well as where you live.

Emme, Inc. offers free ground shipping on orders within the contiguous United States. Orders are shipped Monday through Friday from our distribution center in California. Your order must be placed by 11:30am PST to be processed for shipment the same business day. Orders placed after 11:30am will be processed for shipment on the next business day. Saturday, Sunday, and Holidays are not considered business days.

Where We Ship

Emme products can only be shipped, at this time, to the 50 States and District of Columbia. We are not able to ship to US Territories and APO/FPO addresses at this time, although that may change in the future.

Shipping Times

Standard ground shipping typically takes 2-6 delivery days. Delivery days include Monday through Saturday. These times are calculated from when the shipment leaves our distribution center and are not guaranteed.

Shipping Rates

In addition to ground shipping, Emme offers expedited shipping (1-3 Day) at an additional cost. Shipping to Alaska and Hawaii addresses is available for a surcharge. To determine the charge for a specific region, add the products to your cart, and available shipping options will be shown at checkout.

Undelivered Packages

We are unable to reship packages that are returned to us by the carrier. Please consider this when entering your shipping address.

Other Terms

Shipments are not insured, and no signature is required, so please track your shipment with the tracking number emailed to you.

The risk of loss and title for items purchased from Emme passes to you upon the delivery of the products by the carrier to your door.

NOTE: Due to limitations resulting from the COVID-19 pandemic, some shipping options may not be available at checkout.

While we at Emme fully expect for you to be thrilled with the Smart Case you purchased, we understand that at times a product may not be what you expect it to be. In that unlikely event, we invite you to review the basics on how Emme returns and refunds work. We want to make your purchasing experience as easy as it is to use our Emme Smart Case.

If you are not satisfied with your Smart Case purchased from the Emme for any reason, please contact Customer Support at support@emme.com with your order number within thirty (30) days of receipt of your order.

Refunds for purchased Smart Cases are summarized below:

• Qualified refunds will include the purchase price and sales tax for qualified items minus a $9.95 shipping and handling fee.
• Shipping cost is not refundable
• Your Smart Case needs to be returned within thirty (30) calendar days from the date you receive your Return Authorization Number (RMA) from Customer Support
• Your refund will be processed within fifteen (15) calendar days from the date we receive the Smart Case and confirm it is received in decent working condition.
• Refunds can only be processed to the same credit card used during the purchase.
• Emme will provide a return shipping label for an authorized refund.
• While the products are in your possession, you must take reasonable care of them until you return them to us.
• Products should be returned either with, or in their original packaging.
• You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value

Warranty and Replacements:

We offer customers who buy a new Emme Smart Case a one-year warranty, valid one year from date of purchase. Your Smart Case is covered as long as it has not been modified, altered, or misused. Under this warranty, we will replace your Smart Case if it is defective in material or workmanship. If you have an issue, please contact Customer Support at support@emme.com. Detail the issue and provide your order number.

Emme collects and stores two types of data to provide you with comprehensive medical solutions:

• Personal information, such as your age, email, career data, device location (for bluetooth connection) and if purchases are made, financial information (similar to your Apple wallet) and other forms of personal information.
• Personal health information (PHI) you provide, which can include medications, symptoms, or anything else that would help Emme create a comprehensive medical profile that can benefit you more accurately.

Emme maintains your data (encrypted) through our secure cloud-based servers. This ensures that you will have access and the ability to restore your data even if you delete the app or change phones. In order to save your data, you will be prompted to create an account with your email and a secure password during setup.

Emme uses a comprehensive security program based on national HIPAA regulations and the NIST Cybersecurity Framework. Emme also uses end-to-end encryption that prevents third parties from accessing personal information.

Emme Privacy Policy

Emme, Inc. (“Emme,” Cadence Digital,” “we,” “our,” and/or “us”) values the privacy of individuals who use its website (the “Website”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share Personal Information from users (“Users”) of our website at www.emme.com (“Website”) and our mobile applications (“App”). The Website and App are collectively referred to in this Privacy Policy as the “Services.” This Privacy Policy does not apply to any information that you provide to or that is collected by a third party. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. If you do not agree to this Privacy Policy, please do not use the Services. Beyond the Privacy Policy, your use of our Services is also subject to the applicable Terms of Service.

For purposes of this Privacy Policy, “Personal Information” means any information from or about a person that either identifies a person directly or that is reasonably likely to make a person identifiable when combined with other information from or about that person from any source.

Information We Collect

We may collect Personal Information from or about you or your devices from various sources, as described below.

Please do not provide any Personal Information about other individuals unless you are authorized or required to do so by applicable law or contract. By submitting any Personal Information about others, you represent and warrant that (1) you are authorized to do so; (2) such submission complies with all applicable law; and (3) we may receive, use, and disclose that Personal Information in accordance with this Privacy Policy without any further action on our part.

A. Information You Provide in Direct Communications with Us

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our team, we will receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to receive alerts, we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn or Indeed. If you do so, we will collect the information you make available to us on those services.

B. Information We Collect When You Use Our App

Health-Related Information. When you use our App, you will be asked to provide some information related to your health, including, but not limited to, what medications you take, when you take your medications, and symptoms you are experiencing. For certain parts of the Services, you may also be asked to complete a health questionnaire or provide information related to diagnoses and treatment. If you would like us and our third-party partners to help deliver your medications, we may also ask you for your address, contact information, and information on your health plan and the pharmacy you usually use to fill your prescriptions.

Device and Location Information. We receive information about the device and software you use to access our App, including internet protocol (“IP”) address, web browser type, operating system version, phone carrier and manufacturer, and device identifiers. We may infer your general location information, for example, by using your IP address.

System Logs and Usage Information. When you submit bug or crash reports, such reports may include system logs with your Personal Information, including health information. In addition, we automatically track events in the App and analyze such events to better understand how users are interacting with the App. Such events may include Personal Information, including health information.

C. Information We Collect When You Use Our Website

Financial Information. We may collect financial information from you when you engage in certain transactions on the Website. For example, if you purchase a smart pill case from us, we may collect your credit card number, billing address, and other financial information to complete the transaction.

Device and Location Information. We receive information about the device and software you use to access our Website, including IP address, web browser type, operating system version, phone carrier and manufacturer, and device identifiers. We may infer your general location information, for example, by using your IP address.

Usage Information. To help us understand how you use our Website and to help us improve it, we automatically receive information about your interactions with our Website, like the pages or other content you view and the date and time of your visits.

Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Website.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Website, you may not be able to utilize the features of the Website to their fullest potential.

D. Information We Receive from Third Parties

Information from third-party services. If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, your photo, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

Blog Posts. If you decide to like (“clap”) or comment on our blog posts, we will receive the publicly posted user information to include your name, profile photo, the content of the comment or message you post, the other bloggers or Medium subscribers you follow, and the history of blog posts you’ve clapped at or commented on in the past. This information is publicly available to everyone viewing the website.

Background Checks. We may work with third-party partners to perform background checks on job applicants and receive publicly available information such as criminal history or driving records.

E. How We Use the Information We Collect

We use the Personal Information we collect:

• To provide, maintain, improve, and enhance our Services;

• To personalize your experience on our Services such as by providing tailored content and recommendations;

• To understand and analyze how you use our Services and develop new products, services, features, and functionality;

• To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

• For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;

• To facilitate the connection of third-party services or applications that may be accessed through the Services, such as third-party telehealth services and prescription delivery services; Medium.com, where our blog is hosted; or social networks such as Indeed or LinkedIn;

• To facilitate transactions and payments;

• To find and prevent fraud, and respond to security, trust, and safety issues that may arise;

• For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and

• For other purposes for which we provide specific notice at the time the information is collected.

F. How We Share the Information We Collect

Affiliates. We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.

Vendors and Service Providers. We may share any information we receive with third-party partners, vendors, and service providers retained in connection with the provision of our Services or third-party features that may be accessed through the Services. These include third-party telehealth providers and pharmacies who help provide telehealth services and prescription delivery services to users of the Services.

Social Networks and Other Online Services. Our Services allow you to, upon your direction, share information with social networking services, such as LinkedIn, and Indeed. You understand and agree that the use of your information by any social networking websites will be governed by the privacy policies of these third-party platforms and your settings on that platform. We encourage you to review their privacy policies.

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services, like the pages or other content you view and the dates and times of your visits.

Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web- based personalized ads from member companies.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent. We may also disclose your information with your permission.

G. Your Choices

• Sharing Personal Information. You may decline to share Personal Information with us, in which case we may not be able to provide you with certain features and functionalities of the Services.

• Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.

• Cookies. You may decline to accept some cookies, but that decision may affect the functionality of the Services.

• Updating Personal Information. You may update or correct your Personal Information by contacting us.

• Requests for Personal Information. You may request information about, and access to, the Personal Information that we collect from you. You may also request a copy of the Personal Information that we have collected from you.

• Deletion. You may request that we delete Personal Information that we have collected about you, to the extent that retention is not required by law.

• Privacy and Security Practices. You may ask questions or provide comments about our privacy and security practices with respect to your Personal Information.

To exercise any of these options or for additional information about our privacy and security practices, please refer to the “Contact Information” section below.

H. Third Parties

Our Services may contain links to, or otherwise enable access to, other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

I. Security

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

J. Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@emme.com.

If you are a California resident under the age of 18 and you wish to remove content that you publicly posted, you may submit a request by contacting us at privacy@emme.com. Removing the public content does not ensure complete or comprehensive removal of the content or information.

K. Your California Privacy Rights

If you reside in California and have provided your personal information to us, you may request information once per calendar year about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the following email address: privacy@emme.com.

L. International Visitors

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

M. Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through the Services, by email, or other communication.

N. Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@emme.com.

Last Updated: August 24th, 2020

We care about you and your health. As a proactive solution for women and people born with ovaries, we want to provide you with the best support and clinical accuracy as possible. Emme will continue to prioritize HIPAA compliance, and we are committed to enhancing our security practices to protect your data. Thank you for trusting Emme with your health. We understand that entrusting your data to others is a difficult decision.

Still have more questions? Contact us at support@emme.com.